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Privacy Policy

We are committed to safeguarding your privacy online and otherwise. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The information we collect and how we use it
1. When you give Starfish Greathearts Foundation ("Starfish") personal information, we take all reasonable steps to ensure that the information will be stored and processed securely, in accordance with this policy and in accordance with data protection legislation.

2. When you are on the Starfish website and are prompted to input any information, you will be sharing your personal information with Starfish.
 By providing your personal information to Starfish, or its affiliates, you consent to the use of that information as set out in this policy.

3. Visitors to the Starfish website can be asked to volunteer information about themselves through participating in surveys, forwarding their email and/or postal addresses to be on our mailing list for future communications, informing us of their preferred means of communication, requesting to be on a specific mailing list, or if they ask to sponsor a child or support us by giving a donation or purchasing an item from our on-line brochure.  We may keep a record of this information (for example, your name and gender, e-mail address, postal address and telephone number).

4. The information we obtain helps us to understand better how our website is used. Your contact details are used to send you any communications and information you request, together with any other information about Starfish we believe may be of interest to you.  If you do not want to receive any further communications from Starfish, please email us at

5. Any banking or credit card details you provide will be shared with your bank/credit card company and/or otherwise as necessary to process your payment(s).  For example, PayPal will store and processes personal information in order to facilitate online payments made through this website.

6. We do not disclose any personal information provided by you or gathered by us to non-affiliated third parties, except as required by law or as set out in this policy.

7. We reserve the right to disclose or report personal information to non-affiliated third parties in limited circumstances where we believe in good faith that disclosure is required under law, to cooperate with regulators or law enforcement authorities, and to protect our rights or property. In addition, we may disclose information about you to a non-affiliated third party at your request or if you consent in writing to the disclosure.

8. Where you have indicated that you would like to be contacted by us, any or all of the personal details submitted by you may be held and used for that purpose by Starfish or Starfish agents, partners, appropriate third parties or licensees, currently and providing pro bono services. Personal data may be transferred to Starfish affiliates for the purposes set out in this policy, including to affiliates situated in countries outside the EEA, which may not provide levels of data protection that are as high as those which apply within the EEA.  Starfish works to ensure that its affiliates comply with EEA standards of data protection but cannot guarantee that such standards will always be adhered to.

9. To comply with relevant law, we must maintain a record of all contributions you make to Starfish.  We are also required to hold personal information to administer Gift Aid declarations and Deeds of Covenant.  In this regard, we will release personal data to third parties where we have a duty to do so but only to the extent that such duty requires.

IP Addresses and Cookies
10. When you visit the Starfish website, we use "cookies" to collect information about which pages you have accessed, when you have accessed those pages and your IP address.  A "cookie" is a small text file which is either stored on the user hard drive, or in memory until the browser is closed.  You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.  For more information about cookies and for instructions on how to stop cookies being installed on your computer, please see and respectively.

Updating your details
11. Starfish relies on the accuracy of your personal information.  We are working on ways to make it easier for you to review and correct the information that Starfish maintains about you.  In the meantime, if you change your email address or are aware that any of the other information we hold about you is inaccurate or out of date, please email us at

Personal information on this website
12. To protect the privacy of the children we work with, photographs and names used on this website are not necessarily those of the actual children concerned.

Your rights
13. You are entitled to request a copy of the information Starfish holds about you and to ask for any inaccuracies to be corrected.

Changes to this privacy policy
14. Starfish reserves the right to periodically change this privacy policy.  If we change this privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

How to contact Starfish
15. We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to UKINFO@STARFISHCHARITY.ORG or send a letter to STARFISH, 2 GRESHAM ST, LONDON, EC2V 7QP.